bg532 Privacy Policy

1 Introduction

This Privacy Policy (the "Policy") describes how bg532 ("we", "us", "our", or the "Platform") collects, uses, stores, shares, and protects the personal data of individuals ("you", "your", or "Player") who visit or use the bg532 website located at https://bg532.io and all associated services, games, and features offered therein.

bg532 is committed to handling your personal data with care, transparency, and respect. This Policy is designed to give you a clear and complete picture of our data practices so that you can make informed decisions about your use of the Platform. By registering an account or continuing to use the bg532 Platform, you acknowledge that you have read and understood this Privacy Policy.

This Policy should be read alongside the bg532 Terms & Conditions and the Responsible Gaming Policy, both of which form part of the overall agreement between you and bg532.

2 Data Controller

bg532 acts as the data controller for the personal information collected through the Platform. As data controller, bg532 determines the purposes and means by which your personal data is processed. All data collected via https://bg532.io is processed under bg532's direct responsibility.

If you have any questions about this Policy or wish to exercise any of your data rights, you may contact the bg532 Data Support team via the 24/7 live chat facility on the Platform or by emailing [email protected] (plain text — not a clickable link).

3 Personal Data We Collect

bg532 collects and processes the following categories of personal data, depending on how you interact with the Platform:

3.1 Identity & Registration Data

• Full legal name
• Date of birth (used for mandatory 21+ age verification)
• Username chosen at registration
• National ID number, passport number, or driving licence number (for KYC verification)
• Scanned or photographed copies of government-issued identity documents
• Selfie or liveness-check image (where required for enhanced KYC)

3.2 Contact Data

• Email address
• Mobile phone number (used for OTP verification and account security)
• Residential address and postal code
• City, district, and division (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh)

3.3 Financial & Payment Data

• bKash, Nagad, Rocket, or Upay mobile wallet numbers
• Bank account name and account number (where bank transfer is used)
• Visa or Mastercard partial card number (last four digits only — full card numbers are never stored by bg532)
• Deposit and withdrawal transaction history
• Account balance history

3.4 Gaming Activity Data

• Betting history (sportsbook bets, live casino rounds, slot sessions)
• Game session timestamps and session durations
• Win/loss records and wagering volumes
• Bonus and promotion usage history
• Responsible gaming tool settings (deposit limits, self-exclusion status)

3.5 Technical & Device Data

• IP address
• Device type, operating system, and browser type and version
• Device identifiers (where applicable)
• Geolocation data (country and city level, derived from IP address)
• Log files recording page visits, feature interactions, and error events

3.6 Communications Data

• Live chat transcripts with bg532 support staff
• Email correspondence with bg532
• Responses to surveys or feedback requests (participation is always voluntary)

4 How We Collect Personal Data

bg532 collects personal data through the following means:

• Directly from you when you register an account, complete KYC, make a deposit or withdrawal, place a bet, contact support, or respond to a survey.
• Automatically through cookies, web beacons, server logs, and similar tracking technologies as you navigate and interact with the Platform.
• From third-party payment providers such as bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard, who confirm transaction status and, where required, provide additional identity verification signals.
• From KYC and identity verification partners who assist bg532 in confirming the authenticity of identity documents and validating age.
• From fraud prevention and anti-money-laundering (AML) screening services that check player data against relevant watchlists and sanctions databases.

5 Purposes & Legal Bases for Processing

The table below summarises the primary purposes for which bg532 processes your personal data and the legal basis for each processing activity.

6 Cookies & Tracking Technologies

bg532 uses cookies and similar tracking technologies to operate the Platform, personalise your experience, and gather analytics data. The categories of cookies used are as follows:

• Strictly Necessary Cookies: These are essential for the Platform to function. They enable core features such as session authentication, security, and load balancing. These cookies cannot be disabled without breaking the Platform.
• Functional Cookies: These remember your preferences, such as your chosen language, display settings, and last-visited game category, to provide a more personalised experience on subsequent visits.
• Analytics Cookies: These help bg532 understand how Players navigate and interact with the Platform, which pages are most visited, and where technical issues may occur. Analytics data is aggregated and does not directly identify individual players.
• Marketing & Retargeting Cookies: Where you have provided consent, these cookies allow bg532 and its marketing partners to show you relevant promotional content on and off the Platform. You may withdraw this consent at any time.

You may manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will prevent you from logging in to your bg532 account. Cookie consent preferences for non-essential cookies can be updated by contacting support or through your browser's cookie management tools.

7 Data Sharing & Third-Party Processors

bg532 does not sell, rent, or trade your personal data to third parties for their own independent commercial use. bg532 does, however, share personal data with the following categories of trusted third-party service providers, strictly on a need-to-know basis and under binding data processing agreements:

• Payment Processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard receive transaction data necessary to process deposits and withdrawals. These providers operate under their own privacy policies and applicable financial regulation.
• KYC & Identity Verification Providers: bg532 uses third-party KYC services to verify identity documents and confirm age. These providers receive the minimum data necessary to perform document authentication and liveness checks.
• Game Studio Providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive a pseudonymous player identifier and session token in order to operate game rounds. These providers do not receive your full name, contact details, or payment information.
• Fraud Prevention & AML Services: bg532 may share identity and transaction data with specialist fraud prevention and AML screening services to meet its legal obligations and protect the Platform from financial crime.
• Analytics Providers: Aggregated, anonymised or pseudonymised behavioural data may be shared with analytics platforms to support Platform improvement activities.
• Legal and Regulatory Authorities: bg532 will disclose personal data to competent legal, regulatory, tax, or law enforcement authorities where required to do so by applicable law, court order, or regulatory direction.

8 International Data Transfers

Some of the third-party service providers described in Section 7 operate servers or process data outside of Bangladesh. Where personal data is transferred internationally, bg532 ensures that appropriate safeguards are in place to protect your data to a standard at least equivalent to the protections described in this Policy. Such safeguards may include contractual data protection clauses, the use of providers operating under recognised data protection frameworks, or other legally recognised transfer mechanisms.

If you have questions about the specific safeguards applicable to any particular international transfer of your data, please contact the bg532 support team.

9 Data Retention

bg532 retains personal data only for as long as is necessary for the purposes described in this Policy, or as required by applicable legal and regulatory obligations. The general retention principles applied by bg532 are as follows:

• Active Account Data: Identity, contact, and gaming activity data is retained for the duration of your active bg532 account and for a minimum of five years following account closure, to fulfil AML and financial record-keeping obligations.
• KYC Documents: Copies of identity documents submitted for KYC verification are retained for a minimum of five years from the date of submission or from the date of account closure, whichever is later.
• Financial Transaction Records: Deposit and withdrawal transaction records are retained for a minimum of five years to satisfy financial reporting and AML compliance requirements.
• Support Communications: Live chat transcripts and email correspondence are retained for up to two years from the date of the conversation, unless they form part of an active dispute or investigation.
• Technical & Log Data: Server logs and IP address records are retained for up to 12 months unless they are required in connection with a security investigation or legal proceeding.
• Marketing Consent Records: Records of your marketing consent (or withdrawal of consent) are retained for the lifetime of your account plus five years to demonstrate compliance with consent obligations.

Upon expiry of the applicable retention period, and in the absence of any legal hold or ongoing investigation, personal data is securely deleted or irreversibly anonymised.

10 Your Data Rights

As a player whose personal data is processed by bg532, you hold the following rights with respect to your personal information. To exercise any of these rights, please contact the bg532 support team via live chat or email. bg532 will respond to verified requests within 30 calendar days.

• Right of Access: You may request a copy of the personal data bg532 holds about you, along with information about how it is used.
• Right to Rectification: If any personal data held about you is inaccurate or incomplete, you may request that it be corrected or updated.
• Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal data where there is no longer a legal basis for its retention. Note that bg532 is subject to mandatory data retention obligations (see Section 9) which may mean that not all data can be deleted immediately upon request.
• Right to Restriction of Processing: You may request that bg532 restrict the processing of your personal data in certain circumstances, for example while the accuracy of data is being contested.
• Right to Data Portability: Where processing is based on your consent or contract performance and is carried out by automated means, you may request that bg532 provide your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: You may object to bg532's processing of your personal data where that processing is based on legitimate interests. bg532 will cease processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

11 Data Security

bg532 implements a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and bg532 servers.
• Encryption at rest for sensitive data categories, including identity documents and financial records.
• Role-based access controls that restrict access to personal data to authorised personnel only.
• Regular security assessments and penetration testing of the Platform infrastructure.
• Two-factor authentication options for Player accounts to reduce the risk of unauthorised login.
• Firewall and intrusion detection systems protecting the server infrastructure.
• Staff training on data protection and information security best practices.

While bg532 takes every reasonable precaution to protect your personal data, no method of electronic transmission or storage is entirely risk-free. In the event of a data breach that poses a risk to your rights and freedoms, bg532 will notify affected players promptly in accordance with applicable obligations.

12 Minors & Age Restriction

The bg532 Platform is strictly for adults aged 21 and above. bg532 does not knowingly collect personal data from any person under the age of 21. Age verification is a mandatory step in the bg532 registration and KYC process. Where bg532 discovers or has reasonable grounds to believe that a player is under 21, the account will be immediately suspended, all personal data collected will be reviewed, and the account will be permanently closed in accordance with the bg532 Terms & Conditions. If you are a parent or guardian and believe your child may have accessed or attempted to register on the bg532 Platform, please contact support immediately so that the matter can be investigated and resolved without delay.

13 Marketing Communications

bg532 may send you promotional communications — including information about bonuses, seasonal promotions tied to events like the BPL, T20 World Cup, Eid, and Pohela Boishakh, and new game launches — via email or SMS, but only where you have given your explicit consent to receive such communications at registration or subsequently through your account settings.

You may opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link included in any marketing email from bg532.
• Updating your communication preferences in your bg532 account settings panel.
• Contacting the bg532 support team via live chat or email and requesting removal from marketing lists.

Opting out of marketing communications will not affect transactional communications, which include account security alerts, deposit/withdrawal confirmations, KYC requests, and responsible gaming notifications. These communications are essential to the operation of your account and cannot be disabled.

14 Changes to This Privacy Policy

bg532 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the services we offer. When material changes are made to this Policy, bg532 will notify registered players via email, in-platform notification, or a prominent notice on the Platform homepage, with a minimum of 7 days' advance notice before the revised Policy takes effect.

The "Last Updated" date shown at the top of this Policy indicates when the most recent version was published. We encourage you to review this Policy periodically to stay informed about how bg532 protects your personal data. Your continued use of the Platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms.

15 Contact & Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or to the processing of your personal data by bg532, please contact us through any of the following channels:

• Live Chat: Available 24/7 directly on the bg532 Platform — use the live chat widget on-site.
• Email: [email protected] (plain text — not a clickable link). Please include "Privacy Request" in the subject line.
• WhatsApp: +880 1700 000000 (plain text — not a clickable link).

bg532 aims to acknowledge all privacy-related enquiries within 48 hours and to provide a substantive response within 30 calendar days of receiving all information necessary to process the request. If you are not satisfied with the outcome of a privacy complaint, you have the right to escalate the matter through applicable legal channels available in your jurisdiction.